On-demand transportation “Yoburu Karuizawa


About the “Yobuoru Karuizawa” Demonstration Project


 Yoburu Karuizawa” is a shared-ride transportation service (on-demand transportation) that can be easily reserved when you want to use it and allows you to travel comfortably.

 Since FY2021, East Japan Railway Company and Seibu Holdings have been running the “Yoburu Karuizawa” pilot project, and this year the town of Karuizawa has joined the project to improve the convenience of public transportation for residents.

 In addition to web reservations, telephone reservations and cash payments (pre-registration required) are now available, so please take advantage of this opportunity.


Use of “Yoburu Karuizawa

Operation period

Tuesday, October 3, 2023 to Sunday, March 31, 2024

(Excluding the period from December 28, 2023 to January 3, 2024)

Operating Hours 9:00 a.m. to 7:00 p.m. (appointment hours are from 8:00 a.m. to 6:30 p.m.)
service section

Within Karuizawa Town

(Please check the “Karuizawa Circuit” website to see if there are designated areas for boarding and alighting or optional areas.)

Transportation Adults 500 yen/ticket, children (elementary school age and under) 200 yen/ticket
How to make a reservation

For telephone reservations

Call the designated number to make a reservation

*Only pre-registered town residents and vacation home owners are eligible.

For web reservations

Register on the “Kaiyu Karuizawa” website and reserve a car on the site.

Payment Method

For telephone reservations

Cash payment (payment in the car)

*Please be prepared to make change.

For web reservations

Visit the Karuizawa Kaiyu Karuizawa website.

By registered credit card

advance payment in advance

*Please note that “cash payment for web reservations” and “

Please note that “credit card payment for web reservations” and “credit card payment for telephone reservations” are not available.

*Please note that Sukoyaka outing tickets, IC cards, etc. cannot be used.

*Application for approval pending (as of August 28, 2023)


How to make reservations for “Yoburu Karuizawa” by phone

 How to make a reservation by phone

  *Call reservations are limited to town residents and vacation home owners.

  1. Please fill out the “User Registration Form” and submit it to the Karuizawa Town Office.  (Submission method: Bring the form to the Residents Section window No. 3, mail it, fax it, or e-mail it)
  2. You will receive a registration card at your home.Reservations cannot be made without a registration card.
  3. Please call 080-9206-1188 ( in Matsuba Taxi Office) on the day of use.
  4. Please provide your registration card number, name, boarding and alighting location numbers, number of adults and children, and desired boarding time.
  5. The operator will inform you of the scheduled boarding time, etc. Please make a note of this information.
  6. Please inform the driver of your registration card number when you board the bus and pay the fare in cash.Please be sure to bring your registration card when boarding.


  *Please be prepared to pay the fare in change.

  No currency exchange in the car.

 In case of cancellation, please contact us before the scheduled dispatch time.

  Please call 080-9206-1188 ( in Matsuba Taxi Office).

  *Please note that a fare will be charged in the event of an unapproved cancellation.


The brochure (for town residents and vacation home owners) can be downloaded here.

 The registration form can be downloaded here (PDF/246KB).

 Submission method: (3) Bring, mail, fax, or e-mail to the Resident Division counter.


  Please note that this registration is required for telephone reservations; separate registration is required for web reservations.

For submission and inquiries, please contact

Karuizawa Town Hall

Resident Division, Transportation Policy Section


2381-1, Nagakura, Karuizawa-cho, Kitasaku-gun, Nagano, Japan

Phone: 0267-45-8540

FAX: 0267-46-3165


*The response time for telephone inquiries and submissions to the counter is 9:00-17:00 (except Saturdays, Sundays, holidays, and year-end and New Year holidays).


Items to be updated

Updated August 31

User registration cards for telephone reservations will be sent to the address in Karuizawa Town (Address 1).

If you are a vacation homeowner and wish to have the form sent to an out-of-town address (address 2), please indicate this in the margin.

e.g.) I wish to have it sent to address 2.


Updated September 12

Please note that Sukoyaka outing tickets and IC cards cannot be used.


About “Yoburu Karuizawa” Web Reservation Method

 You can register as a member from the “Kaiyu Karuizawa” website below and reserve a car on the site.

  Kaiyu Karuizawa Web site


 You can also view it from this 2D code.


Contact ↓
Resident Division, Transportation Policy Section Phone: 0267-45-8540
FAX number: 0267-46-3165
E-mail: kotsuseisaku(at)
Note: When sending an e-mail, please convert “(at)” in the e-mail address to half-width @ before sending.

Pickup Site