Consumer Hotline for Tourists
The Consumer Hotline for Tourists offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan. The Consumer Hotline for Tourists offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan.
Feel free to call this hotline if you encounter consumer issues involving
Feel free to call this hotline if you encounter consumer issues involving
03-5449-0906
Standard call rates to the call center will apply.
Hours:Mon. – Fri. 10:00 a.m. – 4:00 p.m.
(Closed weekends, national holidays, and Dec. 29 – Jan. 3)
(Closed weekends, national holidays, and Dec. 29 – Jan. 3)
[Available languages]
English, English
English, English
The Consumer Hotline for Tourists handles consumer issues only. It cannot provide tourist information or answer questions related to lost items, accidents, or illness or injury.
https://www.cht.kokusen.go.jp/ja/
The “Tourist Consumer Hotline” is a telephone consultation service for foreign tourists visiting Japan who encounter consumer problems during their stay in Japan.
03-5449-0906
*There will be a charge for a call to the call center.
Hours: Weekdays 10:00 – 16:00
(except Saturdays, Sundays, holidays, and December 29 – January 3)
(except Saturdays, Sundays, holidays, and December 29 – January 3)
[Languages supported]
English
English
Consultations other than consumer troubles, such as tourist information, lost and forgotten items, incidents/accidents, illness/injury, etc., are not available.
https://www.cht.kokusen.go.jp/ja/
https://www.cht.kokusen.go.jp/ja/
