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Consumer Hotline for Tourists “Consumer Hotline for Tourists Visiting Japan

2023.08.18

Consumer Hotline for Tourists
The Consumer Hotline for Tourists offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan. The Consumer Hotline for Tourists offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan.
Feel free to call this hotline if you encounter consumer issues involving stores, restaurants, bars, transportation, or hotels during your visit.

03-5449-0906
Standard call rates to the call center will apply.

Hours:Mon. – Fri. 10:00 a.m. – 4:00 p.m.
(Closed weekends, national holidays, and Dec. 29 – Jan. 3)
[Available languages]
English, English Chinese, Chinese Korean,. Thai, Thai Vietnamese,. French,. Japanese
The Consumer Hotline for Tourists handles consumer issues only. It cannot provide tourist information or answer questions related to lost items, accidents, or illness or injury.

https://www.cht.kokusen.go.jp/ja/

The “Tourist Consumer Hotline” is a telephone consultation service for foreign tourists visiting Japan who encounter consumer problems during their stay in Japan.
with retailers, restaurants, transportation, and lodging facilities.If you have a consumer problem, please contact us.

03-5449-0906
*There will be a charge for a call to the call center.

Hours: Weekdays 10:00 – 16:00
(except Saturdays, Sundays, holidays, and December 29 – January 3)
[Languages supported]
EnglishChineseKoreanThai LanguageVietnamese LanguageFrenchJapanese (language)
Consultations other than consumer troubles, such as tourist information, lost and forgotten items, incidents/accidents, illness/injury, etc., are not available.
https://www.cht.kokusen.go.jp/ja/

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